Privacy Policy
Last updated: February 2026
1. Introduction
LibraSetu ("Company", "we", "us", "our") operates the LibraSetu application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using LibraSetu, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you register or use LibraSetu, we collect:
- Full name and email address
- Phone number (optional)
- Profile information and preferences
- Address and organization details
- Library profile information
2.2 Payment Information
When you make a purchase or subscription:
- Payment method details (processed by Razorpay/UPI)
- Billing address and transaction history
- Subscription plan details
Note: We do not directly store credit card information. Payment processing is handled by secure third-party payment processors.
2.3 Usage Data
We automatically collect:
- IP address and browser type
- Pages visited and features used
- Time and date of visits
- Device information and operating system
- Referral information
2.4 Library Content
You may upload and store:
- Book catalogs and library information
- Member data and library records
- Transaction and membership records
- Custom library settings and preferences
2.5 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze site usage and performance
- Provide personalized experience
3. How We Use Your Information
LibraSetu uses the collected data for various purposes:
- To provide, maintain, and improve the Service
- To send technical notices and support messages
- To respond to your inquiries and customer service requests
- To send marketing communications (if you opt-in)
- To detect and prevent fraud or security issues
- To comply with legal obligations
- To monitor and analyze trends, usage, and activities
- To create aggregate and anonymized statistics for analytics
4. Data Sharing and Third Parties
4.1 Service Providers
We share your data with trusted third-party service providers who assist in operating our Service:
- Supabase: Database and backend infrastructure
- Razorpay: Payment processing and transactions
- UPI Providers: Payment processing
- Analytics Services: Usage and performance analytics
- Communication Services: Email and notification delivery
4.2 Legal Requirements
We may disclose your information if required by law, or in good faith belief that disclosure is necessary to:
- Comply with a legal obligation or court order
- Enforce our Terms of Service
- Protect the security and integrity of our Service
- Protect the rights, privacy, safety, or property of our users
4.3 No Sale of Data
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Data Security
The security of your data is important to us. LibraSetu implements appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data in transit
- Industry-standard encryption for sensitive data at rest
- Regular security audits and penetration testing
- Secure authentication mechanisms (passwords, multi-factor authentication)
- Access controls and role-based permissions
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to industry best practices.
6. Data Retention
Active Accounts: While your account is active, we retain all data necessary to provide the Service.
Deleted Accounts: Upon account deletion, your personal information is deleted within 30 days, except where retention is required by law (e.g., tax records).
Backup Data: Backups may be retained for up to 90 days for disaster recovery purposes.
Analytics: Aggregated and anonymized data may be retained indefinitely for analytics and trend analysis.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to access, review, and update your personal information through your account settings.
7.2 Data Portability
You can request a copy of your data in a portable format. Contact us at support@librasetu.com to request your data export.
7.3 Deletion
You may request deletion of your account and associated data. We will process such requests within 30 days, except where retention is legally required.
7.4 Marketing Communications
You can opt-out of marketing emails by clicking the unsubscribe link in any email or through your account preferences.
7.5 Cookie Preferences
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect Service functionality.
8. Regulatory Compliance
GDPR (Europe): If you are in the European Union, you have rights under the General Data Protection Regulation. We process data on the basis of your consent or legitimate business interests.
CCPA (California): If you are a California resident, you have rights to know, delete, and opt-out of sale of personal information.
India: We comply with applicable Indian data protection laws and regulations.
9. Children's Privacy
LibraSetu is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information and notify the parent or guardian.
10. Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including India and other countries where our service providers operate. These countries may have different data protection laws. By using LibraSetu, you consent to such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We will notify you of any significant changes by email or by posting a notice on the Service. Your continued use of the Service constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
LibraSetu Privacy Team
Email: privacy@librasetu.com
Support: support@librasetu.com
Phone: +91 7898345822
Address: Shyamla Hills, Lake View Road, Bhopal, MP 462001, India
13. Data Protection
For data protection inquiries in the EU, you may also contact our Data Protection Officer or lodge a complaint with your local supervisory authority.